Right of Withdrawal

Right to Cancel

If you are purchasing from HerCurve as a consumer in the United Kingdom, you generally have the right to cancel your online order within 14 days without giving any reason, subject to certain legal exceptions.

The cancellation period expires 14 days after the day on which you, or a third party nominated by you other than the carrier, receives the goods.

How to Cancel

To exercise your right to cancel, you must inform us of your decision before the cancellation period expires.

You can do this by sending us a clear statement by email:

Email: hercurveboutique@gmail.com

Please include your full name and order number so that we can identify your order.

You do not need to provide a reason for cancelling.

Returning the Goods

After informing us that you wish to cancel, you must return the goods within 14 days.

Please contact us before sending your return so that we can provide you with the appropriate return instructions and return address.

Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning the goods.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Refunds Following Cancellation

If you validly cancel your order, we will refund the payments due to you, including the cost of our least expensive standard delivery option where required by law.

If you chose a more expensive delivery option, such as Express Delivery, we are not required to refund the additional amount above the cost of our standard delivery option.

We will issue the refund using the same payment method you used for the original transaction unless expressly agreed otherwise.

We may withhold the refund until we have received the goods back or until you provide evidence that you have returned them, whichever occurs first.

Condition of Returned Goods

You are entitled to inspect the goods in a similar way to how you would inspect them in a physical shop.

You are responsible for any reduction in value resulting from handling the goods beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where permitted by law, an appropriate deduction may therefore be made from your refund.

Hygiene Exceptions

The statutory right to cancel may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery.

Where this exception legally applies, the item cannot be returned under the statutory cancellation right once the relevant hygiene seal has been removed or broken.

This exception does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

HerCurve 30-Day Return Policy

In addition to your statutory cancellation rights, HerCurve offers a 30-day return policy, subject to the conditions set out in our Returns & Refund Policy.

Our voluntary 30-day return policy does not replace, restrict or reduce your statutory consumer rights.