Refund policy

Returns & Refund Policy

We want you to feel confident when shopping with HerCurve. We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be returned in the same condition in which you received it: unworn, unused, with all original tags attached and in its original packaging.

You will also need your receipt or proof of purchase.

For hygiene reasons, items that show signs of wear, washing, use, damage caused after delivery, or removal of hygiene seals where applicable may not be eligible for return.

How to Request a Return

To request a return, please contact us at hercurveboutique@gmail.com before sending your item back.

Please include your order number and the email address used to place your order.

Once your return request has been accepted, we will provide you with the necessary return instructions, including where to send your parcel.

Please do not send items back without contacting us first. Returns sent without prior authorisation may not be accepted.

Return Shipping Costs

Unless the item you received is faulty, damaged, incorrect, or otherwise not as described, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible at hercurveboutique@gmail.com, including your order number and, where appropriate, photographs showing the issue.

We will assess the issue and arrange an appropriate solution in accordance with your statutory rights.

Cancellations – UK Customers

If you are purchasing as a consumer in the United Kingdom, you generally have the right to cancel an online order within 14 days of receiving the goods, subject to applicable exceptions.

After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.

To exercise your right to cancel, contact us at hercurveboutique@gmail.com with your order details and a clear statement that you wish to cancel your order.

This statutory cancellation right is separate from our voluntary 30-day return policy and does not affect your statutory rights.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

Personalised or custom-made products
Items that have been worn, washed or damaged after delivery
Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery
Gift cards

Please contact us if you are unsure whether your item is eligible for return.

Sale items are not automatically excluded from your statutory rights. Where our voluntary 30-day return policy applies differently to promotional or clearance items, this will be clearly stated at the time of purchase.

Exchanges

If you would like a different size or product, please contact us first.

The quickest option may be to return the original item and place a new order once your return has been accepted.

If you have received a faulty, damaged or incorrect item, please contact us before placing a replacement order.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Where you exercise your statutory UK cancellation rights, any refund due will be handled in accordance with applicable UK consumer law.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at hercurveboutique@gmail.com.

Your Statutory Rights

Nothing in this Returns & Refund Policy limits or excludes any rights you may have under applicable UK consumer law, including your rights in relation to goods that are faulty, damaged, not as described or not fit for purpose.