Terms of service
Last updated: 17 August 2026
These Terms of Service apply to your use of shophercurve.co.uk and to purchases made from HerCurve.
HerCurve is operated by:
ecomproBK
Volckamerstraße 31
90768 Fürth
Germany
Email: hercurveboutique@gmail.com
By accessing our website or placing an order with us, you agree to these Terms of Service.
Nothing in these Terms limits or excludes any rights you have under mandatory UK consumer law.
1. Website Use and Eligibility
You must be legally capable of entering into a contract in order to place an order through our website.
You agree to provide accurate, current and complete information when placing an order.
You must not:
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Use the website for unlawful or fraudulent purposes;
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Attempt to interfere with the security or operation of the website;
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Introduce viruses, malicious software or harmful code;
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Attempt to gain unauthorised access to our systems or another customer's account.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, features and prices displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and normal manufacturing variations.
Please review the relevant product description and size guide before placing your order.
HerCurve ComfortLift
HerCurve ComfortLift is a clothing product designed to provide everyday comfort, shaping and posture-related support.
It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease, injury or medical condition.
Any information relating to posture, comfort or body support provided on our website is for general informational purposes only and does not replace professional medical advice.
If you experience persistent pain, numbness, breathing difficulties or another medical concern, please consult an appropriate healthcare professional.
3. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the products in your order.
After submitting your order, you will normally receive an order acknowledgement by email.
This acknowledgement confirms that we have received your order but does not necessarily mean that we have accepted it.
A binding contract between you and HerCurve is formed when we confirm acceptance of your order or dispatch the goods.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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A product is unavailable;
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Payment cannot be authorised;
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There is an obvious pricing, product or description error;
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We reasonably suspect fraud or unauthorised activity;
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Delivery cannot be completed to the address provided;
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A promotion, discount code or bundle has been used contrary to its stated conditions.
If we cancel an order after payment has been taken, the relevant amount will be refunded.
4. Prices, Taxes and Payment
Prices shown to UK customers are displayed in pounds sterling (£) unless otherwise stated.
The total price payable, including applicable taxes and any delivery charges, will be displayed before you complete your order.
You are responsible for providing valid payment information and confirming that you are authorised to use the chosen payment method.
Payments may be processed by Shopify and/or third-party payment providers available at checkout.
We do not directly store your full payment card details.
5. Promotions, Discount Codes and Bundles
Promotional offers, discount codes and bundles are subject to the conditions displayed at the time of the offer.
Unless expressly stated otherwise:
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Promotions cannot be combined;
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Discount codes cannot be exchanged for cash;
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Promotional offers may be limited by time, product, quantity or availability.
For promotions such as Buy 2 Get 1 Free, the lowest-priced qualifying product will normally be treated as the free item unless stated otherwise.
If you return only part of a promotional bundle, any refund may be recalculated to reflect the conditions of the original promotion and the products you choose to keep.
For example, if returning an item means the remaining order no longer qualifies for a multi-buy discount, the refund may be adjusted accordingly.
This does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise non-compliant with UK consumer law.
6. Delivery
Available delivery methods, estimated delivery times and delivery charges are displayed on our website and/or during checkout.
Delivery dates shown on our website are estimates unless we expressly state that a specific delivery date is guaranteed.
Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.
You are responsible for providing an accurate and complete delivery address.
If you discover an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.
Risk of loss or damage to the goods passes to you when the goods are delivered to you or to another person identified by you to receive them.
7. Order Cancellations and Returns
Our Returns & Refund Policy forms part of these Terms and explains both our voluntary 30-day return policy and your statutory rights.
For most online purchases, UK consumers generally have the right to cancel an order within 14 days after receiving the goods.
After informing us that you wish to cancel, you generally have a further 14 days to return the goods.
Certain exceptions may apply, including to sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
These exceptions do not remove your rights where a product is faulty, damaged or not as described.
Please refer to our Returns & Refund Policy for complete return instructions.
8. Faulty, Damaged or Misdescribed Goods
Products supplied to UK consumers must meet the standards required by applicable consumer law.
They must, where relevant, be:
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Of satisfactory quality;
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Fit for their normal purpose;
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As described.
If you receive a product that is faulty, damaged or not as described, please contact us at:
Please provide your order number and, where appropriate, photographs showing the issue.
Depending on the circumstances and your legal rights, an appropriate remedy may include a repair, replacement, price reduction or refund.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
9. Product Availability
All products, colours, variants and sizes are subject to availability.
We may introduce, modify, limit or discontinue products at any time.
Changes to our product range will not affect an order that has already been accepted unless we contact you and provide an appropriate alternative or remedy.
10. Intellectual Property
Unless otherwise stated, the HerCurve name, branding, website design, graphics, photographs, videos, written content, product presentation and other original website materials are owned by or licensed to HerCurve/ecomproBK and are protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You must not copy, reproduce, modify, redistribute, republish or commercially exploit our protected content without prior written permission.
11. Reviews and Customer Content
If you submit a review, photograph, video, testimonial or other content to HerCurve, you confirm that:
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It reflects your genuine experience;
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You have the necessary rights to submit it;
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It does not infringe another person's rights;
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It is not unlawful, fraudulent, misleading, abusive or defamatory.
Where you have given the necessary permission, you grant HerCurve a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our website, social media, advertising and marketing.
You may contact us if you wish to discuss content you previously submitted.
12. Third-Party Services
Our website may contain features, integrations or links provided by third parties, including:
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Payment providers;
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Delivery companies;
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Review platforms;
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Social media networks;
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Analytics providers.
Third-party websites and services operate independently from HerCurve and may be subject to their own terms and privacy policies.
We are not responsible for the content or independent practices of third-party websites.
13. Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies.
Where consent is legally required, non-essential cookies will only be used after you have provided the required consent.
Please refer to our Privacy Policy and Cookie Policy for more information.
14. Prohibited Conduct
You must not:
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Use our website for unlawful, fraudulent or abusive purposes;
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Attempt to gain unauthorised access to any part of our website;
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Interfere with the website's proper operation;
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Introduce malicious software;
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Systematically scrape or extract website content without permission;
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Submit fake or misleading reviews;
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Abuse promotions, discount codes, bundles, returns or payment systems;
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Impersonate another person or provide deliberately false information.
15. Website Availability
We aim to keep our website accurate, secure and accessible.
However, we cannot guarantee uninterrupted access at all times.
We may temporarily restrict or suspend access to parts of the website for maintenance, security, updates or technical reasons.
We may also correct obvious errors in website content, including pricing or product information.
16. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for:
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Death or personal injury caused by negligence;
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Fraud or fraudulent misrepresentation;
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Your mandatory statutory consumer rights;
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Any other liability that cannot legally be excluded.
If you are purchasing as a consumer, we are not responsible for losses that were not reasonably foreseeable when the contract was formed.
We are also not responsible for business losses, including loss of profit, revenue, business opportunity or commercial interruption, where you purchased the product as a consumer for personal use.
17. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
These may include:
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Carrier or postal disruption;
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Severe weather;
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Natural disasters;
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Customs delays;
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Industrial action;
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Major technical or telecommunications failures;
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Government restrictions or actions.
Where such an event affects your order, we will take reasonable steps to minimise disruption and comply with any remedies required by applicable consumer law.
18. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as removed only to the extent necessary.
The remaining provisions will continue to apply.
19. Waiver
If we delay or fail to enforce a right under these Terms, this does not mean that we have waived that right.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our products, services, business practices or legal obligations.
The Terms that normally apply to your purchase are those in effect when your order is placed, unless a change is required by applicable law.
The date of the latest update is shown at the top of this page.
21. Governing Law and Disputes
These Terms are intended to operate alongside the mandatory consumer protections available to you.
If you are a consumer residing in the United Kingdom, nothing in these Terms deprives you of mandatory protections available under applicable UK law.
We encourage you to contact us first if you have a complaint or dispute so that we can attempt to resolve the matter directly.
Nothing in these Terms prevents you from bringing proceedings before a court that has jurisdiction under applicable consumer and jurisdictional law.
22. Contact
If you have any questions about these Terms or an order, please contact:
HerCurve / ecomproBK
Volckamerstraße 31
90768 Fürth
Germany
Email: hercurveboutique@gmail.com